Refund and Returns Policy

Thank you for shopping at Virgola Press.

We are a small independent publishing house, and each book is printed and shipped with care.

This Refund & Return Policy explains when refunds, replacements, or returns may be offered.

1. Returns and Refunds for Physical Books

1.1 Damaged, Defective, or Misprinted Books

If your book arrives:

damaged in transit
defective
misprinted
contains missing pages or binding issues

we will replace it at no cost to you.

Please contact us within 14 days of receiving your order at:

📧 orders@virgolapress.com

Include:

Order number
A brief description of the issue
A photo showing the damage or defect

Replacements are normally shipped within 5–10 business days.

1.2 Books Lost in Transit

If your package does not arrive within:

30 days for U.S. orders
45 days for international orders

please contact us. We will investigate with the carrier and, if necessary, send a replacement.

1.3 Returns for Reasons Other Than Damage

Because we are a small independent publisher and many of our titles are printed on demand:

We do not accept returns for:

change of mind
accidental purchase
selecting the wrong edition or format
dissatisfaction with content or style

Please check book descriptions carefully before ordering.

2. Refunds

We offer refunds only when:

we cannot provide a replacement for a damaged or defective book, or
your order cannot be fulfilled due to stock or production issues

Refunds are issued to the original payment method (Stripe, Apple Pay, Google Pay).

Processing time is typically 5–10 business days, depending on your bank.

3. Order Cancellations

You may request cancellation before your book enters production or ships.

Because many titles are printed on demand, we cannot guarantee cancellation after production has begun.

To request cancellation, email us immediately at:

📧 orders@virgolapress.com

If the order has not yet entered production or shipping, we will cancel and refund it.

4. International Orders

International customers are responsible for:

customs fees
VAT
import duties
additional handling charges imposed by local authorities

These charges are non-refundable, even if you refuse delivery.

If a shipment is returned to us due to unpaid customs fees or inaccurate address, we can resend it once shipping costs are paid again.

5. How to Contact Us

For all returns, refunds, replacement requests, and order issues, contact:

📧 orders@virgolapress.com
🌐 https://virgolapress.com

Please include your order number in all communications.