Virgola Press (“we,” “our,” “us”) operates the website https://virgolapress.com (the “Site”).
This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our Site, purchase books, contact us, or interact with our services.
We are a small independent publishing house based in New York, USA, committed to protecting your privacy and handling your personal data responsibly.
1. Information We Collect
We collect the following types of data to operate the Site and process your orders.
1.1 Information You Provide Directly
When placing an order
- Name
- Billing and shipping address
- Email address
- Phone number (optional)
- Book order details
Payment information is handled securely by third-party providers (Stripe, Apple Pay, Google Pay).
We never see, store, or process your full credit card details.
When contacting us
- Name
- Any information you include in your message
When subscribing to newsletters (if applicable)
- Email address
2. Information Collected Automatically
We may collect basic technical data for security and functionality:
- IP address (anonymized, if analytics are enabled)
- Browser type and version
- Device information
- Pages viewed
- Referring URLs
- Time spent on pages
We do not use intrusive tracking, advertising pixels, or behavioral advertising tools.
Some data is collected via:
- WordPress
- WooCommerce
- Security plugins
- Server logs
- Optional analytics tools (configured to respect privacy)
3. How We Use Your Information
We use your information only for legitimate, limited purposes:
3.1 To process and ship orders
- Manage payment, printing, and shipping
- Provide order confirmations and status updates
3.2 To communicate with you
- Respond to inquiries
- Provide customer support
- Notify you of order issues or delays
3.3 To maintain and improve the Site
- Monitor performance
- Prevent fraud and unauthorized access
- Debug errors and ensure security
3.4 To comply with legal obligations
- Accounting
- Tax reporting
- Recordkeeping
- Fraud prevention
We do not sell, rent, or trade your data.
4. Payment Processing
We use Stripe, Apple Pay, and Google Pay for payment processing.
- Your payment information is encrypted and transmitted directly to the payment processor.
- We do not store your full credit card number, CCV code, or payment token.
- Payment processors may store your data according to their own privacy policies.
Stripe’s Privacy Policy: https://stripe.com/privacy
5. Disclosure of Information
We only share your data with:
5.1 Service Providers
Such as:
- Payment processors (Stripe, Apple Pay, Google Pay)
- Shipping partners
- Hosting providers
- Security and analytics tools
Each receives only the minimum data required.
5.2 Legal Requirements
We may disclose information if required to comply with:
- Law enforcement requests
- Court orders
- Tax or customs obligations
We do not share customer data for marketing purposes.
6. Cookies
Our Site uses cookies for:
- WooCommerce cart and checkout functionality
- Security and fraud prevention
- Site performance
Optional cookies may be used for:
- Remembering login sessions
- Basic analytics (if enabled)
You may disable cookies in your browser; however, some parts of the Site (especially the store) may not function properly.
7. Data Retention
We retain order-related information for as long as required for:
- Accounting
- Tax regulations
- Legal compliance
- Customer service
Typical retention period is 7 years for financial records.
Emails and messages are retained only as long as needed for communication.
8. International Orders
If you order from outside the United States:
- Your shipping information may be shared with international carriers.
- Customs authorities may require personal data (name, address, package contents).
We comply with applicable international data-protection standards where feasible.
9. Your Rights
Depending on your location (e.g., EU, UK, EEA, Canada, California), you may have rights such as:
- Access to your data
- Correction of inaccurate data
- Request deletion (where legally permitted)
- Restrict processing
- Object to certain uses
- Request a copy of your data
To exercise any rights, email us at:
📧 info@virgolapress.com
We may request verification before fulfilling your request.
10. Security
We implement reasonable security measures including:
- HTTPS encryption
- Secure hosting
- Regular updates of WordPress and plugins
- Restricted administrative access
- Handling of payments exclusively through trusted payment processors
No system is 100% secure, but we work to minimize risks.
11. Third-Party Links
Our Site may include links to other websites (e.g., bookstores, distributors, authors’ sites).
We are not responsible for their privacy practices. We encourage you to review their policies.
12. Children’s Privacy
Our Site is not intended for children under 13 years of age.
We do not knowingly collect data from minors.
13. Updates to This Policy
We may update this Privacy Policy as our Site or legal requirements evolve.
Changes will be posted on this page with a new “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Virgola Press
New York, USA
info@virgolapress.com
🌐 https://virgolapress.com
